If you have any questions, you've come to the right place. Whether it's registration, deposits, bonuses, games, or withdrawals — we're here to help in Bengali.
Select a category to get straight to the relevant answer
Opening a New Account, Logging In & Updating Your Profile
12 GuidesHelp with Mobile Pay, Nagad, Bank & All Payment Matters
18 GuidesWelcome Bonus, Free Spins & Promotion Claims
9 GuidesGame Not Loading, Rules & Technical Issues
15 GuidesKYC, Password Changes & Account Security
8 GuidesMobile browser & app issues
7 GuidesLimit Setting, Self-Exclusion & Support Resources
6 GuidesLicensing, Rules & Platform Information
10 Guides
Detailed guides on the most frequently asked topics
Visit the site from any browser on your mobile or computer. Chrome or Firefox works best.
Click the 'Register' button at the top right of the page to bring up the registration form.
Enter your name, mobile number, email, and password. Use at least 8 characters and mix letters with numbers for a stronger password.
An OTP will be sent to your registered number. Enter it within the allotted time to confirm.
Once verified, you'll go straight into your account. You can then make a deposit and start playing.
Each person may register only one account. Creating multiple accounts may result in all of them being closed and your balance forfeited.
Log in to Rajabajee with your username and password.
Find the 'Deposit' option on your dashboard and select Mobile Pay as your payment method.
You can start from a minimum of ৳500. Enter the amount and tap 'Confirm'.
Send money via Mobile Pay to the number provided. Make sure to enter the reference number correctly.
Your balance is usually credited within 5 minutes. If not, please contact support.
| Method | Minimum | Maximum |
|---|---|---|
| Mobile Pay | ৳500 | ৳50,000 |
| Nagad | ৳500 | ৳50,000 |
| Rocket | ৳500 | ৳30,000 |
| Bank | ৳1,000 | ৳2,00,000 |
Identity verification is mandatory before your first withdrawal. Please upload your NID and a selfie.
Select 'Withdrawal' from the dashboard and choose your preferred method.
Enter the amount you'd like to withdraw and provide your Mobile Pay/Nagad number accurately.
Once everything looks correct, hit Submit. You'll receive a confirmation number.
Funds arrive via Mobile Pay/Nagad in an average of 9 minutes, or within 1–3 hours for bank transfers.
Wagering requirements must be met before you can withdraw your bonus balance.
Log in to your account and go to the 'Profile' or 'Verification' section.
Upload photos of both the front and back of your National ID. Make sure the images are clear and easy to read.
Upload a selfie holding your NID. Both your face and the NID must be clearly visible.
Verification is usually completed within 2–24 hours. You'll receive a confirmation by email.
Completing KYC raises your withdrawal limit and speeds up transactions. It's there to protect you.
The most frustrating thing in online gaming is when something stops working and you don't know where to turn. Rajabajee had that in mind when building a comprehensive help center — where every issue is explained in plain, straightforward language.
Support isn't English-only here — you can communicate in Bengali, which makes a big difference for many users. Customer service representatives respond in Bengali, so there's little room for misunderstanding. Even if you have an issue at 2 AM, someone is always available on live chat.
Payment questions are the most common queries Rajabajee's support team receives. A lot of users panic when their balance doesn't update after a deposit — but in most cases, it sorts itself out within a few minutes, as payment gateway confirmations can take a little time. If you've waited 30 minutes and still see no change, that's when you should reach out to support.
Login issues are also very common. If you've forgotten your password, use the 'Forgot Password' option — a reset link will be sent to your registered email. If your mobile number has changed, you'll need to contact support, as it can't be updated on your own for security reasons.
Tips: If you run into an issue, try clearing your browser cache first and then try again. That alone resolves most problems.
Bonus questions come up a lot. The most common one is: "I got a bonus but why can't I withdraw it?" The answer is simple — bonus funds can't be withdrawn directly. You need to place a certain amount in bets first, which is known as the wagering requirement. At Rajabajee, this is typically 20x to 30x — meaning if you receive a ৳1,000 bonus, you'll need to wager between ৳20,000 and ৳30,000 before you can withdraw it.
Keep an eye on your bonus expiry date. In most cases, if the wagering requirements aren't met within 30 days, the bonus is cancelled. Reading the terms before claiming a bonus saves you from surprises later.
Games may occasionally be slow to load or fail to load altogether. This is usually caused by a poor internet connection, an outdated browser, or browser extensions. Start by refreshing the page, then disable any VPN or ad blocker you may have active. If the issue persists, try opening the site in Chrome's Incognito mode.
Live casino streaming requires a minimum speed of 5 Mbps. Mobile data tends to use more bandwidth, so playing on Wi-Fi or an unlimited data plan is recommended.
Rajabajee takes your account security seriously. Never share your password or OTP with anyone — even if they claim to be from Rajabajee support. Real Rajabajee support will never ask for your password or OTP. If anything seems suspicious, change your password immediately and contact support.
Enabling two-factor authentication (2FA) makes unauthorized access to your account virtually impossible. You can turn it on easily from your profile settings.
All channels are currently active
If you can't find an answer, our support team is always ready to help
Look for the chat button in the bottom-right corner of any page on the site. Best for instant help.
Online NowFor complex issues, send a detailed email. You can also attach documents or screenshots.
Response within 2–4 hoursFor quick help, send us a message on our official Telegram channel.
5–10 minutesAnswers to common questions are available on our detailed FAQ page — take a look before reaching out to support.
InstantAnswers to the Most Frequently Asked Questions